I emailed a third time (attaching my previous two emails) and got the change made The reply thanked me for my inquiry and confirmed that my preference had been changed TO pescatarian I reiterated my request and specifically asked that my pescatarian preference be changed to "smart-meal", and I said that it was okay if it wasn't done in time for this week's deliveries
The next day came a reply thanking me for my inquiry and asking how they could help (probably a bot) Since then, it's just been one misstep after another on their part and I want to cancel, but I want my money back first, for something I never received.Īfter signing up, this is what's happened so far:Īfter I saw the meals selected for week 1, I emailed them before that week's deadline to ask if I could change them to the low-carb "smart-meal" option And of course, if you ever spot something wrong you can always reach our awesome Customer Care Team via: 📞 Phone - (09) 886 9589 💻 Live chat - .I recently signed up for the service based on a promo that was too good to ignore. That said, if you ever have any feedback about your dinners, you can always leave comments when you rate each recipe - that goes straight to our Culinary Team and Recipe Developers so they can tweak the recipes to make sure they are doing the best for our customers moving forwards. The quantity of meat or seafood provided depends on the cut and is always in line with New Zealand Health Ministry Guidelines. The Culinary team are the perfect combination of chefs, dietitSams and nutritionists who ensure recipes are balanced with carbohydrate, protein and vegetables. We offer meal swap, so you're more in control of the recipes you select for you and your family. a higher kJ burger or crumbed chicken is always balanced with a lower kJ stir-fry or salad. Each menu is crafted with both light and more indulgent dishes for you to choose from e.g. Our menus are created with the customer in mind to ensure you have a variety of meals to choose from every week. At HelloFresh we have a wholefoods and holistic approach to nutrition. Thank you so much for your review, Anon! ⭐ We are delighted to hear that our boxes are working for your household! We're so sorry to hear that you haven't been finding the portion sizes quite fill you up. And of course, if you ever spot something wrong you can always reach our awesome Customer Care Team via: 📞 Phone - (09) 886 9589 💻 Live chat - .nz 💬 Facebook DM - Happy cooking! 😊 - Louise 💚
Thank you so much for your review, Katie W! ⭐ We are delighted to hear that our boxes are working for your household! We're so sorry to hear that you haven't been finding the portion sizes quite fill you up. Reply from HelloFresh New Zealand 2 days ago You can reach our awesome Customer Care Team via the following if you have any further feedback or questions: 📞 Phone: (09) 886 9589 💻 Live chat: .nz 💬 Facebook DM: - Louise 💚 This decision has not been made without careful consideration and we thank you for your understanding. In order to continue delivering you the quality service and product you’ve come to expect, we have had to raise our pricing. This has had a flow-on effect and impacted our costs too, most notably the cost of ingredients. Suppliers across the country are experiencing increasing operational, labour and freight costs and as a result, have been forced to increase the cost of their products. There are several impacts taking effect on our supply chain at this time. Thank you for taking the time to review us Julie! We are delighted to hear that our boxes are working for your household! We are so sorry to hear that you feel our boxes are too expensive. Reply from HelloFresh New Zealand A day ago
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